These Terms of Service (“Terms”) govern your access to and use of Instituto Neumair, including any associated websites, applications, APIs, chat interfaces, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
“Instituto Neumair,” “we,” “us,” “our” means the operator of the Service.
“You,” “your” means the individual or entity accessing or using the Service.
“User Content” means any information you submit to the Service, including prompts, messages, session titles, files, and related inputs.
“Output” means responses, summaries, or results generated by the Service based on User Content.
2. The Service (Educational Use Only)
The Service may summarize or synthesize information, organize content administratively, and surface references for your independent review. Outputs may be incomplete, inaccurate, or contain hallucinations. You agree to independently verify Output against primary sources and your professional standards before relying on it in any way.
3. Eligibility and Account
You may use the Service only if you are at least 18 years old and, where applicable, a licensed professional authorized to use educational tools of this nature in your jurisdiction.
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate, current, and complete information and to keep it updated.
We may request reasonable verification of professional status. Misrepresentation may result in suspension or termination.
4. Plans, Access Levels, and Payments
The Service may be offered in multiple plans with different feature sets and limits. Plan availability, features, and limits may change over time.
4.1 Paid Plans (if applicable)
If you purchase a paid plan, you authorize the applicable fees, taxes, and currency conversion charges presented at checkout. Where offered and disclosed at checkout, subscriptions may renew automatically unless cancelled prior to renewal. Cancellation generally takes effect at the end of the current billing period unless stated otherwise at checkout. Refunds, if any, are governed by the checkout terms and applicable law.
4.2 Payment Provider / Merchant of Record
We may use third parties to process payments, including a merchant-of-record (“MoR”) provider (for example, Paddle). Where an MoR is used, your payment may be processed and invoiced by that MoR under its own terms in addition to these Terms.
5. Acceptable Use; Prohibited Conduct
You agree not to use the Service to:
- Violate any law or regulation, or professional rules or obligations applicable to you;
- Infringe intellectual property, privacy, confidentiality, or other rights;
- Engage in abusive, harassing, deceptive, fraudulent, or harmful conduct;
- Probe, scan, or test the vulnerability of the Service, or circumvent security or access controls;
- Reverse engineer or attempt to extract source code, models, prompts, or underlying system logic except to the extent prohibited by law;
- Submit malware or disrupt the integrity or performance of the Service.
6. AI Limitations; No Reliance; No Emergency Use
Outputs may contain errors, omissions, bias, or hallucinations. You agree not to rely on the Service for emergencies or high-stakes decisions requiring guaranteed accuracy. You must use professional judgment and independently verify Output before application to any real-world context.
7. Data Deletion and Limited Retention
7.1 Session/Conversation Deletion
When you delete a session or conversation, we delete the associated conversation content from the Service’s primary, user-facing systems so it is no longer available to you or retrievable through the Service.
7.2 Account Deletion
When you delete your account, we delete or de-identify personal data and conversation content associated with your account from the Service’s primary systems.
7.3 Limited Retention (What May Still Be Retained and Why)
Even after deletions, certain limited data may be retained to operate and protect the Service, comply with law, and maintain financial records, such as:
- Security and audit logs (which may include IP address, device/session identifiers, timestamps, and event records);
- Anti-fraud and abuse-prevention records;
- Billing, invoicing, tax, and accounting records (especially for paid plans);
- Aggregated or de-identified analytics that cannot reasonably be used to identify you.
We do not retain deleted conversation content for the purpose of restoring it to your account, and there is no user-accessible restoration mechanism after deletion.
8. Intellectual Property
All rights, title, and interest in the Service (including software, interfaces, models, trademarks, and documentation) remain with Instituto Neumair and its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service only for its intended educational purpose and only as permitted by these Terms.
9. Third-Party Services
The Service may integrate or interoperate with third-party services. We do not control third-party services and are not responsible for their terms, availability, or privacy practices.
10. Disclaimer of Warranties
The Service is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of Liability
To the maximum extent permitted by law, Instituto Neumair will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
Our total liability for any claim related to the Service will not exceed the amount you paid for the Service in the twelve (12) months preceding the event giving rise to the claim. If you have not paid any fees, our total liability is $0.
Some jurisdictions do not allow certain limitations; in that case, the limitation applies to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify and hold harmless Instituto Neumair from and against claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law, regulation, or third-party rights.
13. Suspension, Termination, and Changes
We may suspend or terminate access for violations, security reasons, or operational necessity. We may update these Terms from time to time. Continued use after changes become effective constitutes acceptance of the updated Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of laws principles.
Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (or an equivalent neutral body), in a mutually agreed location, and on an individual basis (no class actions). You and Instituto Neumair waive the right to a jury trial.
Where mandatory consumer protection laws apply and cannot be waived, those mandatory rights remain in effect.
15. Miscellaneous
If any provision is found unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, reorganization, or sale of assets.
16. Contact
Questions regarding these Terms can be sent to: privacy@ineumair.com